Refund policy

Billing and cancellation

The purchase screen shows the full localized price and billing period before you confirm. Apple or Google charges your store account; Kacey does not receive or store your full payment-card details. You can manage or cancel through You → Kacey Pro in the app or your store's subscription settings.

Cancellation stops the next renewal and ordinarily does not refund the current billing period. Pro remains available until that paid period ends, except where the store's rules or applicable law provide otherwise. Deleting the app or your Kacey account does not itself cancel the store subscription.

Requesting a refund

The store that billed the purchase decides refund requests under its rules and applicable law. For an Apple-billed purchase, use Apple's refund instructions. For a Google Play purchase, use Google Play's refund instructions. We cannot promise that a store will approve a request or how long it will take.

If you cannot identify a charge, contact us with the date, amount, merchant name and a redacted receipt. Do not send card numbers, passwords or sign-in codes. We can help investigate the entitlement, but we cannot override a store's refund decision.

Other charges and statutory rights

Grocery prices in Kacey are estimates and are not charges from Kacey. Contact the retailer about a grocery purchase. Nothing in this policy limits any refund, withdrawal, warranty or other consumer right provided by applicable law.